FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Here are a few of the questions that our Programs Team gets asked regularly. If you have any other questions or need further assistance, just give us a call at (780) 483-1209. We are always happy to help!

IF I BUY A MEMBERSHIP DO I STILL HAVE TO PAY FOR CLASSES?

• Yes.  Our registered programs and drop-in classes have a fee.
• CLICK HERE to visit our IN- CLASSES section of our website to see what classes we offer and the costs
• Our drop-in classes are $3.00 per drop-in.
• CLICK HERE to visit our DROP-IN CLASSES section of our website to see all that we have to offer as a drop in program

DO YOU OFFER PICKLEBALL?

• Yes we do!  We have a very vibrant pickleball community at our centre.
• CLICK HERE to find all the information you will need regarding our pickleball program

I HAVE HEARD ABOUT YOUR “WSAC WALLET”.  WHAT ARE YOU REFERRING TO?

• The “WSAC Wallet” is the name of our credit system.
• You can use the funds in your “WSAC Wallet” to buy anything at our centre!
• Members use the wallet to pay for drop-in programs, renew their membership, purchase from our meal program, and pay for programming.
• Next time you’re at the Centre, why don’t you make a “deposit” into your wallet!

HOW DO I PURCHASE A MEMBERSHIP?

You can apply in person at Westend Seniors Activity Centre

• Call us at (780) 483-1209
• Register online – CLICK HERE to register online
• The cost is $55 for the year

I AM NOT SURE WHAT FITNESS LEVEL I AM AT. HOW DO I CHOOSE A CLASS?

Our Program Team staff are more than happy to help you!  You can contact them at

• Email – pr******@we*******.ca
• Call them at 780 483 1209 and ask for the Programs Team
• Visit our centre and come for a tour!
• We are open Monday to Friday, 9:00 a.m. to 4:00 p.m.
• We are open late on Tuesdays and Thursdays until 8:00 p.m.

HOW DO I REGISTER FOR A PROGRAM?

1. Ensure that you have a current membership. (Memberships expire at 11:59 pm on December 31 each year.)
2. Browse the courses on our website or pick up our printed Program Guide from our front desk
3. Register online at www.myactivecenter.com, in person at the centre, or by phone at (780) 483-1209.

WHAT CLASSES DO YOU OFFER OLDER ADULTS?

We offer a range of activities and programs and have something for every interest! Click on the class name below to see all the different classes we have available!

• ARTS AND MUSIC CLASSES
• DANCE CLASSES,
• FITNESS CLASSES
• LIFE-LONG LEARNING CLASSES
• YOGA, TAI CHI & WELLNESS CLASSES

Visit the IN PERSON CLASSES section of our website to learn more!

DO YOU OFFER REFUNDS?

If it is necessary for you to cancel your registration for a series or presentation, prior to the series/presentation commencing, you will need to:

• Complete the Refund Request form
• Provide medical documentation for the reason for the refund
• Submit to the Programs Department for review and approval.  You can do this by

OTHER REASONS A REFUND MAY BE ISSUED

Low Enrollment

• If it is necessary for WSAC to cancel a Registered Series due to low enrollment, participants will be contacted and refunds will be issued

Individual Class Cancellations – If a Class is canceled within a series:

• Every attempt will be made to schedule a make-up class and you will be notified of the date as soon as the class is scheduled
• Should a make-up class not be provided – you will be refunded the amount of the class
• If a make-up class is provided, WSAC will not issue a refund for the cancelled class

Unable to Attend a Class

• If you are unable to attend a class within a series, WSAC will not provide a refund for the class

Unforeseen Reasons

• If the WSAC has to shut down due to unforeseen reasons, such as COVID, WSAC will refund the cost of classes or presentations to the wallet only

What time/days are you open?

• Monday 9:00 a.m. to 4:00 p.m.
• Tuesday 9:00 a.m. to 7:30 p.m.
• Wednesday 9:00 a.m. to 4:00 p.m.
• Thursday 9:00 a.m. to 7:30 p.m.
• Friday 9:00 a.m. to 4:00 p.m.

Holiday closures

We are closed for all major holidays