RESOURCES FROM THE EDMONTON INTERNATION AIRPORT
Tips For First Time Travellers Or Those Who Haven’t Travelled In A While
This guide is intended to assist passengers who have either never flown before or not for many years. To start, please refer to our terminal map (https://flyeia.com/wp-content/uploads/Terminal_Map_May2024.pdf) to familiarize yourself with the airport.
If you have questions that are not addressed in this guide, please contact the Information Booth at 780-890-8382 or in**@fl****.com
Assistance For Passengers With Hidden Disabilities (Sunflower Program)
Hidden Disabilities Sunflower is an internationally recognized program that provides Sunflower-branded items for passengers to wear to discreetly indicate to people around the wearer that they may need additional support, help or simply more time.
What is a hidden disability?
- Without a visual cue, it can be difficult for others to identify, acknowledge or understand the daily barriers faced by people living with an invisible disability.
- Hidden disabilities can be physical, mental or neurological and include, but are not limited to, autism, ADHD, cognitive disabilities such as learning difficulties and dementia, mental health conditions, speech challenges, and auditory and visual conditions.
- They can also include respiratory and chronic conditions such as asthma, diabetes, chronic pain and sleep disorders.
How to get your Hidden Sunflower Items
- Passengers at YEG can request a free and reusable Sunflower lanyard, wristband or ribbon to wear throughout their journey.
- Wearing the Hidden Disabilities Sunflower will discreetly indicate to airport staff that the wearer needs help, support or a little extra time and patience.
- Passengers can pick up their Hidden Disabilities Sunflower branded items on site at the YEG Information Booth on the Arrivals Level (see Terminal Map).
- Hidden Disabilities Sunflower is available free of charge. There is no requirement of proof needed to access Sunflower items.
More information
For questions about our Sunflower program, please email us at su*******@fl****.com.
Curbside Assistance Program
The Curbside Assistance Program at Edmonton International Airport offers accessible assistance, including guiding from the departures curb to the airline check-in counter and from the Arrivals Level to your transportation. This service is for airline passengers with mobility needs who do not have other assistance. Assistance, including guiding, wheelchair service, and or baggage assistance, will be provided if requested.
The Curbside Assistance Program is an on-demand service available from 4:00 am to midnight every day.
For Passengers Departing from Edmonton International Airport:
When you arrive, please call the Curbside Service Representative at the number listed on the Curbside Assistance signs. A curbside Service Representative will take your information and location and meet and assist you to your airline’s check-in counter. Once you arrive at the check-in counter, the Curbside Service Representative will locate an Airline Representative to help you complete the check-in process.
For Passengers Arriving at Edmonton International Airport:
Upon landing at Edmonton International Airport, an Airline Representative will assist you from the aircraft and to the baggage carousel. Once you have collected your personal belongings, the Airline Representative will then escort you to the Curbside Assistance Waiting Area and call a Curbside Service Representative on your behalf. The Curbside Service Representative will meet you at the waiting area and assist you with your transportation.
Assistance For Passengers Who Are Blind Or Have Low Vision (ARIA)
Aira is a visual interpreting service. Live, on-demand access to visual information. It’s an accommodation or productivity tool that connects you to live agents that can help users navigate through the airport.
Using the camera and an app on your smartphone, a trained agent will assist by visually interpreting your surroundings, from describing to reading, from explaining to navigating – just about anything, safely and securely.
How it works
- Download the Aira App on your smartphone through Google Play or the Apple App Store.
- Open the Aira app and choose the prompt “Tap to use Aira as a Guest for FREE!”
- Register with an email and phone number and complete the signup process.
- You will receive a text message confirming your phone number.
- Tap the link in the text message to complete the signup process.
- Connect with an agent by tapping the phone icon.
Once connected, what do I do?
- When you call an agent, the agent will ask what you’d like to do, and you simply state the task at hand. Aira agents require passengers with sight loss to have their mobility device (white cane or service animal) with them at all times.
More information
- All support or questions on the use of Aira should be directed to Aira during its hours of operation (7:00 am to 7:00 pm MST). Its toll-free customer service line is 1-800-835-1934
Mobility Aids And Special Equipment
- Plan ahead and advise your airline in advance of any special assistance you may need at the airport or if you plan to travel with a mobility aid, such as a stroller, wheelchair or walker.
- We recommend you arrive with plenty of time prior to your flight departure. Your airline will advise you of the check-in time or minimum connection time requirements if you are connecting.
- Please contact your airline to confirm their regulations regarding mobility aids and how they will accommodate your needs. Depending on the airline, you may check in your mobility aid with checked baggage, or you may take it directly to the aircraft.
Traveling With Service Animals – Pet relief areas
YEG has three pet relief areas on the Arrivals level:
- outside Door 1 by the pathway
- across from Door 3 by the parkade
- next to Door 10 by the mailboxes
- All areas offer pet waste dispensers and garbage cans.
Pet relief room inside the terminal
- pet relief room is located between Gate 52 and Gate 54
- the room has artificial turf, a hose for cleaning, pet waste bag dispensers and a garbage can
- Visit flyeia.com/travelling-with-pets for images of the new space
You can find directions to the nearest pet relief areas by using our terminal map.
Travelling with pets
- If you plan to travel with your pet or service animal, always contact your airline for their policies and procedures in advance of your travel.
- If you are traveling to the U.S., please note that on August 1, 2024, CBP will be implementing new requirements for dogs entering the U.S. They must:
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- Appear healthy upon arrival;
- Be at least six months of age;
- Be microchipped; and
- Be accompanied by a CDC Dog Import Form online submission receipt
Escort Passes
- Passengers who need special assistance may be able to have an aide, family member or other escort help them through the pre-board screening checkpoint and to their boarding gate.
- Please contact your airline directly for more information about escort passes for parents of unaccompanied minors or those who need extra assistance.
- Escort passes are issued by your airline upon check-in at the airport. If using online or mobile check-in, please proceed to your airline customer service counter at YEG to request an escort pass.
- Escorts will need picture identification and will also be processed through pre-board screening.
Accessibility Inside The Airport
These services are available to all passengers:
- Washrooms are equipped with grab bars and Life Call
- The washroom at Gate 58 is fitted with an adult change table with a weight limit of 650 pounds
- Table includes a lift
- Braille signs for elevators and washrooms
- Airport staff are trained in assisting persons in need
- Oversized revolving doors
- TTY and volume control pay telephones and accommodation booking telephones
- Accessible check-in and information counters
- Eye-level flight information screens
- Video paging on flight information screens
- Hearing Loops (available at the Information Booth)
QUESTIONS?
CLICK HERE to see all the airport services available
