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Lorena Smalley

FREQUENTLY ASKED QUESTIONS ABOUT ZOOM

In April 2020, Westend Seniors made the leap to the virtual realm! Many of your favorite classes are now running online so that you can enjoy them in the privacy of your own home.  We’ve had many questions about it and here are a few answers to the most common queries. If you are new to Zoom and would like some training, please contact us by phoning (780) 483-1209 to set up an appointment to chat with one of our experienced staff.

WHAT IS ZOOM?

Zoom is a website on the internet that allows you to have conversations with other people while being able to see them. It is a video conference call! We are using Zoom to host our online classes so that you can continue to move and learn, just like you would at the centre, in your own private and safe space.

 

IS ZOOM SAFE?

Zoom has been in the news recently because some of their online meetings have had people jump into them uninvited. We have worked around that by creating heightened security measures. These include:

  1. Sending each person an invitation to join the meeting that contains an embedded password.
  2. When you join the meeting, participants will be put into a “waiting room”. They will need to be admitted to the room by the Westend Seniors staff member.
  3. Email addresses are used by Westend Seniors staff to invite only members who registered to participate. As well, please know that the addresses are not provided to any third party, including the instructor. We take your privacy very seriously!
  4.  Westend Seniors staff will remain in the virtual class along with you! They will turn off their camera to minimize distractions but will be there in case you need any support.

 

I DON’T WANT PEOPLE TO SEE ME OR MY HOME ON THEIR SCREEN.  CAN I HIDE IT?

It is important for the instructors to see the program participants to maximize the safety of everyone involved. This is especially true for fitness, yoga, and dance classes, where your form is monitored to ensure that you are doing the movements safely. If you do not have a camera, please check in with the staff verbally or via the chat window in Zoom during your class so that we can ensure that you are well for the duration of your program. 

 

I DON’T KNOW HOW TO USE ZOOM.  WILL YOU TEACH ME?

We are happy to help! We regularly meet with seniors to organize trial runs for Zoom to ensure that you will feel comfortable with Zoom before classes start. If you would like to be added to a trial run, please email programs@weseniors.ca and we will contact you to set up an appointment to ensure that you are confident to use Zoom for your classes. 

 

HOW MUCH DOES ZOOM COST

The Zoom application is FREE for you to use when taking classes through Westend Seniors Activity Centre. 

The only charge is the course cost fee, as is standard with programs at the centre.  You can see a full listing of our classes on www.MyActiveCentre.com or our website at www.weseniors.ca. Paper copies of the program guide are also available at the centre. All class listings contain the course names, description, and costs.

 

HOW DO I GET ACCESS TO MY ONLINE CLASS?

Getting access to your class is as easy as sending us your email address! As stated in the course descriptions, please confirm your email address at the time of registration. Then, we will send you an email with a link to click to join the class. That’s it! If you would like to try it out before your class starts, just let us know. We are happy to give it a try with you before your class start date.

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